July 2, 2019

UK Visas and Immigration’s (UKVI) New services

1 July 2019

Dear colleague,

We are writing to update you on UK Visas and Immigration’s (UKVI) front end services for UK customers. We’d like to inform you of Sopra Steria’s plans to introduce assisted scanning charges at their core service points.

As you will already be aware, the UK Visa and Citizenship Application Service (UKVCAS) run by Sopra Steria, was launched in November 2018. UKVCAS currently provides six core service points, where free appointments are available to customers during core hours (10:00-16:00), with payable slots available outside of these hours. Demand is currently very high for free appointments and we appreciate your patience whilst we work closely with Sopra Steria to ensure that the capacity for free appointments is maximised.

In additional to the six core sites, there are 50 enhanced service points that customers can use for a fee, plus a premium lounge offering superior comfort and privacy.

Since the launch of UKVCAS, customers visiting a core service point have been able to conveniently self-upload supporting documentation before they visit the service point. They have also had access to the assisted scanning service offered by Sopra Steria free of charge.

From 22 July, customers who book an appointment at one of the 6 core sites who do not wish to use the self-upload function may utilise the assisted scanning service but at a cost of £45. This is a flat rate, regardless of the number of documents to be scanned and must be paid before the customer attends their appointment at the core service point. The self-upload option remains free to customers and recent changes to this service will allow customers to preview their documents before uploading to their account. The fee for document scanning is in addition to the appointment booking charge if a customer choses an out of hours appointment.

If a customer chooses not to self-upload their supporting evidence ahead of the visit to a core service point, the £45 charge must be paid before they attend their appointment. If a customer has not made a payment prior to their appointment they risk being turned away and having to rebook their appointment.

The premium lounge and enhanced service points continue to offer document scanning during the appointment as part of the overall service. This £45 fee is only for those wishing to use the assisted scanning service at one of the 6 core sites.

For any further information or if you have any questions, please contact Sopra Steria directly. In the meantime, we hope this clarifies Sopra Steria’s plans to introduce assisted scanning charges at their core service points.

Regards,
UK Visas and Immigration

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